Service and Support Pathways
This certificate walks you through ticketing, troubleshooting, Linux basics, and customer empathy. One learner practiced by documenting every fix in a personal knowledge base, then referenced it during interviews to demonstrate consistent habits and clear, reproducible results.
Service and Support Pathways
ITIL Foundation teaches incident versus problem, change control, and value streams. Even in small teams, speaking the ITIL language helps you suggest practical improvements. Hiring managers appreciate candidates who protect stability while still moving work forward responsibly.
Service and Support Pathways
MS-900 explains core cloud concepts through collaboration tools users rely on daily. It highlights security, compliance, and licensing basics. For support roles, being able to guide teams through OneDrive, Teams, and identity concepts can make you instantly valuable on day one.